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Digital Receptionist Guidelines

The Digital Receptionist or Answering Machine for the MBR (22582300) has been updated with the following settings: At the start of the call, Press 1 to continue in Maltese or Press 2 to continue in English. 

You will now have the following 5 options to choose from: 

• Press 1 to order certificates or certified documents. You can also send an e-mail to orders.mbr@mbr.mt for assistance. 

• Press 2 for assistance about company name reservation. 

• Press 3 for assistance about the online system. You can also send an e-mail to ictsupport.mbr@mbr.mt. 

• Press 4 if you need assistance from a desk officer that does not include the previous options. 

• Press 5 for any other query or assistance. 

When selecting option 4, you will be asked to either Press 1 to talk a desk officer of a registered company (with a C number) or Press 0 for other types of commercial partnerships. If you pressed 1 in this part, dial the digits (C number) of the company and the system will pass you through to the desk officer responsible. 

The MBR Call Centre is open from Monday to Thursday from 8am to noon, and from 1pm to 4pm and on Fridays from 8am to noon. 

The Malta Tax & Customs Administration make use of the same opening hours for telephone calls and have a different telephone line, which is 144. 

Desk Officer Allocations (Incorporations/Dissolutions/Shipping Companies)

This team will be handling the incorporation of new commercial partnerships and the vetting of documents in relation to dissolutions and liquidation accounts. Furthermore, this team will also be handling documents submitted by companies for registration in terms of the Merchant Shipping Regulations.

For any queries kindly contact the team as follows:

Desk Officer Allocations (Ongoing)

The Ongoing team will be handling the vetting of documents which are required to be filed and registered under the Companies Act 1995. Click the following link to view Desk Officer Allocations.

For any queries kindly contact the team as follows:

Desk Officer Allocations (Ultimate Beneficiary Owners (BOs) and other Transactions)

This team will be handling vetting of documents regarding public limited companies, partnerships, SICAVs, overseas companies (branches), mergers, divisions and other transactions which are required to be filed and registered under the Companies Act 1995.

Besides the above, this team will also be handling any queries regarding the Ultimate Beneficial Owners.

For any queries kindly contact the team as follows:

Quality Service Charter EN / MT